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Privacy Policy

Effective Date: March 6, 2026
Last Updated: March 6, 2026

SMS Messaging Policy

By providing your phone number through our website forms at https://www.jcerme.com, you consent to receive SMS messages from JCerme Software Solutions. These messages may include account notifications, customer support responses, service updates, and marketing or promotional messages related to our software development, digital services, and business solutions.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier.

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. For assistance, reply HELP or visit https://www.jcerme.com/support.

Mobile information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. SMS consent is not shared with third parties.

Phone Number Collection

We collect your phone number when you voluntarily provide it through our website forms, onboarding process, or contact requests at jcerme.com.

SMS Communication Purpose

We use your phone number to send SMS messages including service updates, appointment reminders, project notifications, and promotional offers.

No Third-Party Sharing

Your phone number and SMS consent are NEVER sold, rented, or shared with third parties for marketing or promotional purposes.

Opt-Out Instructions

Reply STOP to unsubscribe at any time. Reply HELP for assistance. Message and data rates may apply.

For SMS support, visit https://www.jcerme.com/support or email support@jcerme.com

1. Introduction

JCerme Software Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.jcerme.com or use our services.

2. Information We Collect

We may collect personal information such as name, email address, and phone number when users submit forms on our website, request services, or sign up to receive communications including SMS notifications. Specifically, we collect:

  • Contact Information: Name, email address, phone number, and mailing address
  • Phone Number: Collected when you voluntarily provide it through our website forms for SMS communication purposes
  • Business Information: Company name, industry, website URL, and business requirements
  • Payment Information: Credit card details and billing address (processed securely via Stripe)
  • Communication Data: Messages you send us through forms, email, or SMS
  • Usage Data: IP address, browser type, pages visited, and other analytics data

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages via email and SMS
  • Respond to your comments, questions, and requests
  • Communicate with you about products, services, offers, and events
  • Monitor and analyze trends, usage, and activities

4. SMS/Text Messaging Detailed Policy

4.1 Phone Number Collection

We collect your phone number when you voluntarily submit it through:

  • Our website contact forms
  • Service onboarding process
  • Direct communication with our team
  • SMS opt-in signup form

4.2 SMS Communication Usage

Your phone number is used exclusively for:

  • Service updates and project status notifications
  • Appointment and meeting reminders
  • Account and billing notifications
  • Promotional offers and marketing (with your consent)
  • Customer support communications

4.3 Message Frequency

Message frequency varies based on your account activity and preferences. You may receive up to 4 messages per month for marketing purposes. Transactional messages (project updates, reminders) are sent as needed.

4.4 Third-Party Sharing Policy

WE DO NOT SELL, RENT, LEASE, OR SHARE YOUR PHONE NUMBER OR SMS CONSENT WITH ANY THIRD PARTIES FOR MARKETING OR PROMOTIONAL PURPOSES.

Your phone number may only be shared with service providers who assist us in sending SMS messages (such as our SMS platform provider), and these providers are contractually prohibited from using your information for any other purpose.

4.5 Opt-Out Instructions

You can opt out of SMS messages at any time by:

4.6 Help & Support

For assistance with SMS messages, you can:

4.7 Carrier Disclaimer

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Check with your mobile carrier for details on your text messaging plan.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third parties that help us operate our business (e.g., payment processors, hosting providers, SMS delivery platforms)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

Note: SMS consent and phone numbers are never shared with third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including your phone number and communication preferences, against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal information including your phone number
  • Opt out of marketing communications via email or SMS
  • Opt out of SMS messages at any time by replying STOP
  • Request a copy of your data
  • Withdraw consent for SMS communications

To exercise these rights, contact us at privacy@jcerme.com or visit our Support Page.

8. Cookies, Analytics, and Advertising

We use cookies and similar technologies to run the website, understand how it is used, and measure our advertising. Strictly necessary cookies (such as security and reCAPTCHA) run on the basis of our legitimate interest in operating and securing the site. All analytics and advertising tools listed below load only after you give consent and can be declined without affecting your use of the site.

  • Google Analytics 4: measures page and campaign performance using the _ga / _ga_* cookies.
  • Meta Pixel and Meta Conversions API: measure our advertising on Meta platforms. The Pixel sets the _fbp and _fbccookies in your browser, and the Conversions API sends matching conversion events to Meta from our server so measurement stays accurate. Both run only with your advertising consent, with one exception: when you submit the application form on our German-language logistics pages, we send that single "Lead" event to Meta through the Conversions API regardless of your cookie choice, solely to measure which ad led to the enquiry. No cookie is set. It includes the event name and time, page URL, the ad click ID (fbclid) from the URL, your IP address, browser user agent, and your email and phone number hashed with SHA-256. Legal basis: our legitimate interest in measuring our advertising (Art. 31(1) Swiss FADP, Art. 6(1)(f) GDPR). You can object at any time by emailing contact@jcerme.com.
  • ChatGPT Pixel (OpenAI): attributes conversions for campaigns shown in ChatGPT, only with your advertising consent.

Legal basis: your consent for analytics and advertising cookies and tools (and, for EU/EEA and Swiss visitors, Art. 6(1)(a) GDPR / revDSG); our legitimate interest for strictly necessary cookies (Art. 6(1)(f) GDPR). You can withdraw consent at any time through the cookie settings link in the site footer or your browser settings.

Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the CPRA, gives you the right to:

  • Know what personal information we collect, use, and disclose, and request access to it
  • Request deletion of your personal information
  • Correct inaccurate personal information
  • Opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising
  • Not be discriminated against for exercising any of these rights

We do not sell your personal information for money. Our use of advertising cookies and pixels (described in Section 8) may qualify as "sharing" for cross-context behavioral advertising under the CPRA. You can exercise this choice by declining advertising consent in our cookie banner, or by contacting us at privacy@jcerme.com. You may use an authorized agent to submit a request on your behalf.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our SMS practices, please contact us:

JCerme Software Solutions
611 South Dupont Highway, Suite 102
Dover, Kent County, DE 19901

Email: privacy@jcerme.com
Phone: (800) 375-3785
Support: jcerme.com/support
Website: www.jcerme.com